Terms of Service

EcoScoop360 | Terms of Service

Last Updated: August 22, 2026

This website is operated by PopichCo Ventures Inc., doing business as EcoScoop360. Throughout the site, the terms ‘we’, ‘us’ and ‘our’ refer to PopichCo Ventures Inc. By signing up for service with EcoScoop360, you (the “Customer”) agree to be bound by the following terms and conditions.

1. WEBSITE USE & INTELLECTUAL PROPERTY

  • Ownership: All content on https://ecoscoop360.com including logos, text, and images, is the property of EcoScoop360.
  • Accuracy: While we strive for accuracy, EcoScoop360 is not liable for typographical errors or temporary website downtime.

2. DOG WASTE REMOVAL SERVICE

  • General Service: EcoScoop360 provides residential and commercial pet-waste removal. Recurring-service pricing is based on the number of dogs, service frequency, waste-disposal option, and any recurring deodorizing selected by the Customer.
  • Standard Yard Coverage: Published prices include one standard yard up to 100 × 100 ft. Additional or separate service areas may require prior approval and an additional quote.
  • Initial Clean-Up Fee (New Recurring Customers): The first recurring-service booking includes a one-time Initial Clean-Up Fee based on the selected dog tier. The fee is displayed before payment and establishes the property at a manageable baseline before regular maintenance begins.
  • Active-Service Changes: Customers who change an active recurring subscription will not be charged another Initial Clean-Up Fee, provided service continues without a gap. The current service remains active through the paid period, and the new service begins at the next 28-day renewal.
  • Resumption Clean-Up Fee: If recurring service is cancelled, paused, suspended, or otherwise interrupted for more than 14 consecutive days, the applicable Initial Clean-Up Fee will be charged before recurring service resumes.
  • One-Time Scoop: One-Time Scoop is a single, all-inclusive service offered at one published price regardless of the selected dog tier. Waste haul-away and professional deodorizing are included.

3. WASTE DISPOSAL POLICY

  • Green Cart Disposal: For recurring service, EcoScoop360’s standard disposal method is to place collected dog waste in the Customer’s accessible Green Cart.
  • Certified Compostable Bags: We use certified compostable bags. Waste is securely tied before being placed in the Customer’s Green Cart, following City of Calgary requirements.
  • Recurring Haul-Away Option: Recurring customers may select Waste Haul-Away for the additional price shown on the booking form or service-change page.
  • One-Time Scoop: Waste haul-away is included in the published One-Time Scoop price.

4. YARD ACCESS & SAFETY

  • Condominium Approval: EcoScoop360 only services units with a gated/fenced privacy area and we require written approval from the Condo Board or Property Management Company before service commences. The Property Management Access Authorization form can be found here.
  • Access & Gate Security: If we cannot access your yard due to a locked/blocked gate, the service will be skipped, and charges will still apply. We provide a Gate-Safe Guarantee (photo confirmation) upon exit.
  • Third-Party Liability: EcoScoop360 (a division of PopichCo Ventures Inc.) is not responsible for pets escaping if a gate was left unlatched or opened by a third party (such as landscaping crews, utility workers, or guests) following our service visit.
  • Dogs in Yard: For safety, dogs must be indoors during our visit. If an aggressive dog is in the yard, we will skip service and charges will still apply.
  • Debris & Tall Grass: We cannot guarantee full waste removal in tall grass (4″+), deep leaves, or heavy debris.

5. ODOR ELIMINATION & DEODORIZING SERVICE

  • One-Time Scoop: Professional deodorizing is included in the published One-Time Scoop price.
  • Recurring Service: Customers may add or remove deodorizing through the secure Manage Recurring Service page. Changes begin on the next 28-day renewal date.
  • Seasonal Availability: Deodorizing is normally available from May 1 through October 1 and is weather-dependent.
  • Winter Service: Deodorizing may be performed only when there is no snow covering the treatment area and temperatures are above 0°C.
  • Effectiveness: Deodorizing is a topical treatment. Results and longevity vary depending on weather, rainfall, yard conditions, and new pet waste.

6. CALGARY WEATHER POLICY

  • Heavy Snow: If waste is buried by snow, EcoScoop360 may perform a “top-scoop” of visible waste and complete the remaining cleanup at the next practical visit after conditions improve.
  • Extreme Cold: Service may be postponed when temperatures fall below -25°C, including wind chill, or when conditions are unsafe for staff.
  • Weather Delays: Weather-related delays do not cancel or reduce the prepaid 28-day service charge. Accumulated waste will be collected at the next safe and practical visit.

7. BILLING & PAYMENTS

  • 28-Day Billing Cycle: Recurring services are prepaid and automatically renew every 28 days using the payment method securely saved with Stripe.
  • First Payment: At booking, the Customer is charged the first 28-day service total plus any applicable one-time Initial Clean-Up Fee and selected first-cycle add-ons shown at checkout.
  • Automatic Renewals: After the first payment, Stripe automatically charges the recurring service total every 28 days. The amount charged will reflect the Customer’s current service or the latest service change scheduled through Manage Recurring Service.
  • Service Changes: Active recurring Customers may change their number of dogs, service frequency, waste-disposal option, or deodorizing option through Manage Recurring Service. No payment is collected when the change is requested, and no proration or Initial Clean-Up Fee is added. The existing service continues through the current paid period. The new service and price begin on the next 28-day renewal date.
  • Failed Payments: If an automatic renewal payment fails, Stripe may retry the payment and notify the Customer. EcoScoop360 may pause service until the outstanding renewal payment is successfully collected.
  • Payment Security: Stripe securely processes online payments. EcoScoop360 does not receive or store the Customer’s full card number.
  • Taxes: Prices displayed at checkout and in the subscription portal include applicable GST.

8. CANCELLATION & REFUND POLICY

  • Recurring-Service Cancellation: Customers may cancel recurring service through the secure “Manage Recurring Service” link provided by EcoScoop360. Cancellation must be completed before Stripe processes the next renewal.
  • End-of-Period Cancellation: Cancellation takes effect at the end of the current prepaid 28-day billing period. Service continues until that date, and no additional billing cycle will begin.
  • No Partial Refunds: EcoScoop360 does not provide prorated or partial refunds for unused visits remaining in a prepaid 28-day cycle, except where required by law.
  • Service Changes: Customers may change their service frequency, number of dogs, waste-disposal option, or recurring deodorizing through the EcoScoop360 service-management page. Approved changes begin with the next 28-day renewal.
  • No Proration for Service Changes: Nothing is charged when a service change is scheduled. The current service remains active for the rest of the paid period, and the new price is charged at the next renewal. No Initial Clean-Up Fee applies to a scheduled service change.
  • One-Time Scoop: One-Time Scoop bookings are paid in advance, do not renew, and cannot be cancelled, refunded, or rescheduled after payment, except where required by law.
  • Reactivation After Cancellation: If recurring service is cancelled and later restarted following a service gap longer than 14 days, an Initial Clean-Up Fee will apply before recurring maintenance resumes.
  • Scheduled Closures: EcoScoop360 is closed on New Year’s Day, Christmas Day, Easter, Alberta Day, and Canada Day. No credits or refunds are issued for these scheduled closures.
  • Statutory Rights: Nothing in these Terms limits any consumer rights or remedies that cannot legally be excluded under applicable Alberta law.

9. REFER-A-FRIEND PROGRAM

  • Eligibility: The referring person must be an active EcoScoop360 recurring-service customer. The referred person must be a new customer located within an active EcoScoop360 service area.
  • Referral Credit: A $20 referral credit will be applied only after the referred customer completes and pays for their first service.
  • Credit Application: Referral credits have no cash value, are non-transferable, and will be applied toward the referring customer’s next 28-day renewal payment.
  • No Self-Referrals: Customers may not refer themselves using another name, email address, account, or property. EcoScoop360 may reject or reverse credits associated with suspected misuse.

10. GIFT CERTIFICATES & CARDS

  • Redemption and Service Area: EcoScoop360 gift certificates may be redeemed only for eligible EcoScoop360 pet-waste-removal services. The service property must be located within an active EcoScoop360 service area.
  • Application to Recurring Service: For an existing recurring-service customer, the redeemed value will be applied as a credit toward a future 28-day renewal payment.
  • No Cash Redemption: Gift certificates cannot be redeemed or exchanged for cash and are non-refundable, except where required by law.
  • Expiration and Fees: Gift certificates purchased for a specific dollar value do not expire and are not subject to maintenance or dormancy fees, in accordance with applicable Alberta law.

11. SATISFACTION GUARANTEE

  • Report a Concern: If you are dissatisfied with a completed service, contact EcoScoop360 within 24 hours and identify the area of concern.
  • Recleaning: When appropriate, EcoScoop360 will return and reclean the affected accessible area at no additional charge.
  • Limitations: This guarantee does not apply to waste hidden by snow, tall grass, leaves, debris, inaccessible areas, or waste deposited after the service visit.
  • Remedy: The satisfaction guarantee provides a recleaning service and does not create a right to a cash refund or credit.