EcoScoop360 Common Questions
Yes. We thoroughly scan and clean all accessible areas of your property where your dog may leave waste, including the backyard, front yard, side yards, dog runs, and flower beds.
No. As long as we have clear and safe access to your yard, you do not need to be home. Most of our clients are away at work during their scheduled service.
We enjoy working with friendly dogs! However, if your dog is protective or shows signs of aggression, we ask that you keep them indoors during your scheduled service time to ensure the safety of our team.
Yes! We operate 360 days a year. We scoop through rain, heat, and even Calgary winters. If extreme weather (such as a blizzard or -25°C temperatures) makes service impossible, we will notify you and perform a thorough “double-clean” on the next safe day.
Unlike many services that use standard plastic bags, we use 100% BPI/BNQ certified compostable bags. We also offer yard deodorizing treatments made from plant-based, non-toxic ingredients that are completely safe for your pets and the environment.
Biosecurity is a core pillar of our business. We disinfect our tools and the soles of our boots between every single customer using veterinary-grade, pet-safe disinfectants to prevent the spread of parasites like Parvo, Giardia, or Hookworm.
After every visit, we send a confirmation photo to your phone or email showing the completed work and your securely closed and locked gate. You never have to worry about a pet accidentally escaping after we leave.
No. EcoScoop360 operates on a subscription-based model with no long-term contracts. We utilize a 4-week (28-day) billing cycle that begins on your first scheduled service day and renews every 4 weeks.
Pricing is based on the size of your yard, the number of dogs, and the frequency of service (weekly, bi-weekly, or twice-weekly). Most clients find their monthly service fits comfortably within their budget. View Residential Service Pricing Here.
If the waste is visible, we will scoop it. If a heavy snowfall covers the waste, we may postpone until the next visit. Because the waste still needs to be removed once it melts, your monthly billing remains the same to cover the extra labor of the “Spring Thaw” deep clean.
We take environmental responsibility seriously. All pet waste we collect is securely placed into 100% certified plant-based, heavy-duty compostable bags. Depending on the service package you choose, the waste is either neatly placed in your household Green bin or safely hauled away by our team to be disposed of in strict accordance with local Calgary waste management and environmental bylaws.
Our standard service packages include collecting the waste and placing it directly into your Green residential bin, which is the most cost-effective option for most homeowners. If you prefer to have the waste removed from your property entirely, we charge a small additional fee to cover the real operational costs of transporting the heavy waste, purchasing specialized eco-friendly disposal materials, and paying the commercial disposal fees charged by the City of Calgary.
For a healthy, safe, and odor-free yard, we highly recommend weekly service for households with one or two dogs. For multi-pet families, twice-weekly service is ideal to keep waste from building up, protecting both your lawn and your family from harmful bacteria.
We proudly and exclusively serve families and pet owners across Southeast and Southwest Calgary. By focusing entirely on these specific quadrants, we can guarantee our promise of timely, dependable, and consistent service for our neighbors.
Yes! In addition to our standard residential packages, we provide professional waste removal and sanitation solutions for commercial properties, including homeowner association (HOA) common areas, apartment buildings, property management sites, and local parks. [Note: Contact us directly for a customized commercial service quote.]