EcoScoop365 Most commonly asked questions
Yes. We thoroughly scan and clean all accessible areas of your property where your dog may leave waste, including the backyard, front yard, side yards, dog runs, and flower beds.
No. As long as we have clear and safe access to your yard, you do not need to be home. Most of our clients are away at work during their scheduled service.
We enjoy working with friendly dogs! However, if your dog is protective or shows signs of aggression, we ask that you keep them indoors during your scheduled service time to ensure the safety of our team.
Yes! We operate 365 days a year. We scoop through rain, heat, and even Calgary winters. If extreme weather (such as a blizzard or -25°C temperatures) makes service impossible, we will notify you and perform a thorough “double-clean” on the next safe day.
Unlike many services that use standard plastic bags, we use 100% BPI/BNQ certified compostable bags. We also offer yard deodorizing treatments made from plant-based, non-toxic ingredients that are completely safe for your pets and the environment.
Biosecurity is a core pillar of our business. We disinfect our tools and the soles of our boots between every single customer using veterinary-grade, pet-safe disinfectants to prevent the spread of parasites like Parvo, Giardia, or Hookworm.
After every visit, we send a confirmation photo to your phone or email showing the completed work and your securely closed and locked gate. You never have to worry about a pet accidentally escaping after we leave.
No. We operate on a subscription-based model with no long-term contracts. You can pause or cancel your service at any time through your Self-Serve Online Account with 24 hours’ notice.
Pricing is based on the size of your yard, the number of dogs, and the frequency of service (weekly, bi-weekly, or twice-weekly). Most clients find their monthly service fits comfortably within their budget. For the Residential Service pricing schedule please click here
If the waste is visible, we will scoop it. If a heavy snowfall covers the waste, we may postpone until the next visit. Because the waste still needs to be removed once it melts, your monthly billing remains the same to cover the extra labor of the “Spring Thaw” deep clean.
At EcoScoop365, we prioritize the health of your yard and the planet. Our standard process involves:
Eco-Friendly Collection: We gather all waste using BPI/BNQ certified compostable bags. These are the only bags specifically approved by the City of Calgary for use in municipal composting programs.
On-Site Disposal: For our standard service, we double-bag the waste and place it securely in your municipal Green Cart. This ensures the waste is processed into high-quality compost rather than sitting in a landfill.
Optional Haul-Away: If you prefer not to have the waste left in your bin, or if you do not have a Green Cart, we offer a comprehensive haul-away service for an additional fee. We will safely transport the waste to a commercial processing facility for you.
While we love keeping your yard clean, hauling waste involves additional fuel, specialized transport containers, and commercial tipping fees at Calgary landfills. By offering the Green Bin option as our standard, we help you save money while staying green!